PRIVACY POLICY

At Carol Lozove, privacy and security are priorities and we are committed to transparency in the processing of personal data of our customers and users. Therefore, this Privacy Policy establishes how the collection, use and transfer of information from customers or other people who access or use our website is carried out.

This Privacy Policy describes how our website www.carollozove.com (the “Site”, “we”, “us” or “our”) collects, uses and discloses your Personal Information when you visit or make a purchase on the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. Please see the list below for more information about what personal information we collect and for what purpose.

When using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the Data Protection standards (LGPD, Federal Law 13,709/2018), the consumer provisions of Federal Law 8078/1990 and other standards of the applicable Brazilian legal system.

Therefore, Carol Lozove, registered with the CNPJ under nº 33.164.420/0001-62, in the role of Data Controller, is obliged to comply with the provisions of this Privacy Policy.

1. What data do we collect about you and for what purpose?​

1.1. ORDERING INFORMATION

See below an example of the personal information collected:

✦ Full name

✦ Billing address and/or shipping address

✦ Payment information (including credit card numbers, email address and phone number)

The purpose of collection is to provide you with products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, invoices and to contact and communicate with you, and also, screen our orders for possible risk or fraud, illegal use or copyright infringement, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. This information is shared with our Woocommerce processor.

1.2. DEVICE INFORMATION

Web browser version, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the Site is specifically collected to load the Site with instructions for you and perform analytics about your use of the Site to optimize our Site. This collection is done automatically when you access our Site using cookies, tags or pixels, this information is shared with our Woocommerce and WordPress processor whenever you access or make a purchase on our site.

1.3. CUSTOMER SUPPORT INFORMATION

We share your Personal Information with Service Discussions to help us provide our services and fulfill our contracts with you as described above. For example:

✦ We use Woocommerce to create our online store and sell our products. You can read more about how Woocommerce uses your personal information here:  https://automattic.com/privacy .

✦ We use WordPress as a platform for our online store and to sell our products. You can read more about how WordPress uses your personal information here: https://wordpress.org/about/privacy/.

✦ We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our copyrights or otherwise rights.

The purpose of collection is to provide customer support.

1.4. ADVERTISING

As described above, we use your Personal Information to provide targeted advertisements or marketing communications that are of interest to you. For example:

✦ We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en.

✦ We share information about your use of our Site, your purchases, and your interaction with our advertisements on other sites with our advertising partners. We collect and share some information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may be able to consent to depending on your location).

2. Consent

It is based on your consent that we process your personal data. Consent is the free, informed and unequivocal expression by which you authorize Carol Lozove to process your data.

Therefore, in accordance with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent.

Your consent will be obtained specifically for each purpose described above, demonstrating Carol Lozove` commitment to transparency and good faith towards its clients and users, following the relevant legislative regulations.

By using Carol Lozove services and providing your personal data, you are aware of and consent to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them.

At any time and at no cost, you may revoke your consent.

It is important to highlight that revoking consent for data processing may result in the impossibility of adequate performance of some functionality of the website that depends on the operation. Such consequences will be informed in advance.

3. What are your rights?

Libélula Estúdio Criativo assures its customers and users of their rights provided for in article 18 of the General Data Protection Law. This way, you can, free of charge and at any time:

✦ Confirm that your data is being processed.

✦ Access your data, being able to request a printed copy or via secure electronic means.

✦ Correct your data or update it, or request its editing and correction.

✦ Delete your data when unnecessary, excessive or treated in non-compliance with the provisions of this Law, and also through anonymization and blocking.

✦ Request the portability of your data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets.

✦ Delete your data processed with your consent, except in cases provided for by law.

✦ Revoke your consent, denying the processing of your data.

✦ Inform yourself about the possibility of not providing your consent and about the consequences of refusal.

4. How can you exercise your rights as a holder? ​

To exercise your rights as a holder, you must contact (simplified business name) through the following available means:

✦ Email: contato@libelulaestudiocriativo.com or contato@libelulaestudiodesign.com

✦ Letter: Rua Pioneiro Antônio Bughi, 642 – Jardim Paris VI, Maringá – PR – CEP: 87.083-720

In order to guarantee your correct identification as the holder of the personal data subject to the request, we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

5. How and for how long will your data be stored?

To exercise your rights as a holder, you must contact Libélula Estúdio Criativo through the following available means:

✦ Email: contato@libelulaestudiocriativo.com or contato@libelulaestudiodesign.com

In order to guarantee your correct identification as the holder of the personal data subject to the request, we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

6. What do we do to keep your data safe?​

To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy. We apply these tools that take into account the nature of the personal data suffered, the context and specificity of the processing and the risks that may be identified that would generate for the rights and freedoms of the holder of the data collected and processed.

Among the measures we adopted, we highlight the following:

✦ Only authorized people have access to your personal data.

✦ Access to your personal data is only done after a commitment to confidentiality.

✦ Your personal data is stored in a safe and suitable environment.

Libélula Estúdio Criativo is committed to adopting the best postures to avoid security incidents. However, it is necessary to highlight that no virtual page is safe and risk-free. It is possible that, despite all our security protocols, problems may occur that are solely the fault of third parties, such as cyber attacks by hackers, or also as a result of the negligence or recklessness of the user/client themselves.

In the event of security incidents that may generate significant risk or damage to you or any of our customers and users, we will communicate to those affected and to the National Data Protection Authority about what occurred, in accordance with the provisions of the General Data Protection Law. Data. .

7. Who can your data be shared with?

In order to preserve your privacy, Libélula Estúdio Criativo will not share your personal data with any unauthorized third party.

Your data may be shared with our commercial partners:

✦ We use Woocommerce to create our online store and sell our products. You can read more about how Woocommerce uses your personal information here:  https://automattic.com/privacy .

✦ We use WordPress as a platform for our online store and to sell our products. You can read more about how WordPress uses your personal information here: https://wordpress.org/about/privacy/.

They receive your data only to the extent necessary to provide the contracted services and our contracts are guided by the data protection standards of the Brazilian legal system.

However, our partners have their own Privacy Policies, which may differ from this one. We recommend reading these documents, which you can access via the links above.

Furthermore, there are also other hypotheses in which your data may be shared, which are:

I – Legal determination, request, requisition or court order, with competent judicial, administrative or governmental authorities.

II – Case of corporate transactions, such as merger, acquisition and incorporation, automatically

III – Protection of the rights of Libélula Estúdio Criativo in any type of conflict, including those of a judicial nature.

7.1. INTERNATIONAL DATA TRANSFER

Some of the third parties with whom we share your data may be located in or have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law and other Brazilian data protection legislation.

In this sense, Libélula Estúdio Criativo is committed to always adopting efficient cybersecurity and data protection standards, in the best efforts to guarantee and comply with legislative requirements.

By agreeing to this Privacy Policy, you agree to this sharing, which will comply with those specifically described in this instrument.

8. Cookies or browsing data

https://support.microsoft.com/pt-br/windows/excluir-e-gerenciar-cookies-168dab11-0753-043d-7c16-ede5947fc64dLibélula Estúdio Criativo makes use of Cookies, which are text files sent by the platform to your computer and stored there, containing information related to website navigation.

Cookies are small, simple text files that websites store in your browser to save your preferences and settings. For example, when you access a website for the first time that uses cookies, this website sends a text file with your preferences to your browser, such as: Region you are accessing from, your email address, language chosen, cores, products you might like based on your research, and so on. When you access the website again, your browser will send this file to the website, this way your settings and preferences will be automatically applied without you having to configure everything again (unless you want to). When leaving a comment on the site, you may choose to save your name, email and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for a year.

If you have an account and access this site, a cookie will be temporarily created to determine whether your browser accepts cookies. It does not contain any personal data and will be discarded when you close your browser. When you access your account on the website, we also create several cookies to save your account data and your screen display choices. Login cookies are suspended for two days and screen options cookies for one year. If you select “Remember me”, your access will be interrupted for two weeks. If you log out of your account, your login cookies will be removed.

By accessing our website and consenting to the use of Cookies, you acknowledge and accept the use of a navigation data collection system with the use of Cookies on your device.

Libélula Estúdio Criativo uses the following Cookies:

✦ Essential: Some cookies are essential so that you can experience the full functionality of our website. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account and add products to your basket and checkout securely.

✦ Statistics: These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages of the website were visited, the origin of the visit, etc. of improvements. We use the Google Cookie to generate reports in Google Analytics.

✦ Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements we show you so that they are important to you. These cookies also help us track the effectiveness of advertising campaigns.
The information stored in these cookies may also be used by third-party ad providers to display advertisements on other websites in the browser as well.

✦ Functional: these are cookies that help certain non-essential functionalities of our website. These features include embedding content like videos or sharing website content on social media platforms.
You can, at any time and at no cost, change permissions, block or refuse Cookies. However, revoking consent for certain Cookies may prevent the correct functioning of some features of the platform.

To manage your browser’s cookies, simply do so directly in your browser settings, in the Cookies management area. You can access tutorials on the topic directly through the links below:
If you use  Internet Explorer.
If you use  Firefox.
If you use  Safari.
If you use  Google Chrome.
If you use  Microsoft Edge.
If you use  Opera.

9. Changes to this Privacy Policy

The current version of the Privacy Policy was formulated and last updated on: 03/03/2024.
We reserve the right to modify this Privacy Policy at any time, mainly to adapt to any changes made to our website or in legislation. We recommend that you review it frequently.
Any changes will come into effect as soon as they are published on our website and we will always notify you of the changes that have occurred.
By using our services and providing your personal data after such modifications, you consent to them.

10. Responsibility

Libélula Estúdio Criativo provides for the responsibility of agents who act in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law.

We are committed to keeping this Privacy Policy updated, observing its provisions and ensuring compliance.

Furthermore, we are also committed to seeking safe technical and organizational conditions capable of protecting the entire data processing process.

If the National Data Protection Authority requires the adoption of provisions regarding data processing carried out by (simplified business name), we undertake to follow them.

10.1. RETENTION

As indicated in Topic 6, although we adopt high security standards to prevent incidents, no virtual page is risk-free. In this sense, (simplified business name) is not responsible for:

I – Any consequences arising from the negligence, recklessness or incompetence of users in relation to their individual data. We guarantee and are only responsible for the security of data processing processes and compliance with the instructions described in this instrument.

We emphasize that the user is responsible for the confidentiality of access data.

II – Malicious actions by third parties, such as hacker attacks, unless culpable or deliberate conduct by (simplified company name) is proven.

We emphasize that in the event of security incidents that may create significant risk or damage for you or any of our users/clients, we will communicate to those affected and the National Data Protection Authority about what happened and take the necessary measures.

III – Inaccuracy of the information entered by the user/client in the records necessary for the use of (simplified business name) services; The consequences arising from false information or any implications of bad faith are the responsibility of the user/client.

11. Data Protection Officer

Libélula Estúdio Criativo provides the following means for you to contact us to exercise your rights as holder:

✦ Email: contato@libelulaestudiocriativo.com or contato@libelulaestudiodesign.com


If you have questions about this Privacy Policy or the personal data we process, you can contact us.