CAROL LOZOVE

TERMS OF SERVICE & REFUND POLICY

Last updated: August 11, 2026

By accessing or using any part of our website, you automatically agree to these Terms of Service. If you do not agree to all terms and conditions of this agreement, you may not access the Website or use any of our services.

1. GENERAL TERMS & WEBSITE USE

This website is operated by Carol Lozove. Throughout the site, the terms “we”, “us”, and “our” refer to Carol Lozove. We offer all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

At checkout, you must check the box agreeing to these Terms and Conditions to finalize your order. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. INTELLECTUAL PROPERTY & COPYRIGHT PROTECTION

All images, digital files, pattern designs, illustrations, and creations made by Carol Lozove are registered and protected by Brazilian Copyright Law (Law No. 9,610/98), the Berne Convention, the Inter-American Copyright Convention, and the Universal Copyright Convention. All content on carollozove.com is our exclusive intellectual property.

  • Purchasing a usage license grants you specific, non-transferable rights to use the Artwork as defined in our License Agreements; it does not transfer copyright ownership.
  • All Licensed Works must only be purchased through our official website (carollozove.com) or via direct invoices issued by Carol Lozove. Unauthorized acquisition or distribution through third-party platforms is strictly prohibited and constitutes copyright infringement.

3. DIGITAL DELIVERY & DOWNLOAD POLICY

  • Digital Products Only: All items sold on this website are digital products. No physical items will be printed or shipped to you.
  • Instant Download: Once payment is confirmed, your files become available for immediate download. Log in to your account and navigate to My Account > Downloads.
  • Automated Email: Upon order completion, an automated order confirmation containing a download link is sent to your registered email address. Please ensure your email is typed correctly at checkout and check your spam/junk folder.
  • External Storage Links: For large file packages, your download link may redirect to a secure external storage folder (e.g., Dropbox, WeTransfer) to complete the file transfer.
  • Download Availability: Downloads remain accessible in your account for an indefinite period. However, we reserve the right to modify download storage periods or download limits at our discretion without prior notice.

4. PRODUCTS, SERVICES & TECHNICAL SPECIFICATIONS

  • Color Profile Standard: Files are exported using standard sRGB color profiles in .PNG, .JPEG/JPG, .TIFF, or .PDF formats. Colors may vary slightly between electronic display screens, substrates, inks, and physical printers. We strongly recommend conducting a physical print test before commencing commercial production.
  • Defective Files: If a digital file contains an error originating from our studio, we will correct the file and provide a replacement download link. We are not responsible for manufacturing costs or expenses incurred from printing onto materials prior to test-printing.
  • PDF Restrictions: PDF files are provided in a non-editable format. Alteration, vector extraction, or editing of original PDF elements is prohibited. Files should be opened in Adobe Reader for accurate printing.
  • Product Modifications: Product descriptions, promotional offers, and prices are subject to change or discontinuation at any time without prior notice. Standard Commercial Licenses are excluded from store promotional discount codes unless explicitly stated.
  • Mockups & Visuals: All product photos and mockups displayed on the site are illustrative and not included in the digital download files.

5. NO REFUND & EXCHANGE POLICY (DIGITAL DOWNLOADS)

Due to the immediate digital access and intangible nature of downloadable products, all sales are final. We do not offer refunds, exchanges, or cancellations once payment has been processed and digital access granted.

Duplicate Purchase Exception: If you accidentally purchase the exact same digital product twice in separate transactions, please contact us immediately at carollozove@carollozove.com with both order numbers. Upon verification, the duplicate charge may be refunded or issued as store credit for future purchases.

6. PAYMENT METHODS

Payment options are provided via secure third-party payment gateways. Access to download files is granted immediately upon payment status confirmation:

  • Credit / Debit Cards: Processed via international payment processors (e.g., Stripe, PayPal, Mercado Pago). Immediate file release upon approval.
  • PayPal Wallet: Global payments via registered PayPal accounts or credit cards. Immediate file release upon approval.
  • Pix (Brazil Only): Instant Brazilian bank transfer. Immediate file release upon payment confirmation.
  • Boleto Bancário (Brazil Only): Bank slip processing taking up to 2 business days. File release occurs automatically after bank clearing.

7. AFFILIATE LINKS & THIRD-PARTY WEBSITES

Our website contains affiliate links to third-party partner websites (including, but not limited to, Amazon, Spoonflower, Creative Market, Creatsy, and CJ Affiliate). Clicking an affiliate link and purchasing a product or service may earn Carol Lozove a small commission at no additional cost to you.

We have no control over, and assume no responsibility for, the content, privacy policies, product fulfillment, shipping, customer service, or practices of any third-party websites. All transactions conducted on external sites are strictly subject to that merchant’s own terms and conditions.

8. LIMITATION OF LIABILITY & DISCLAIMERS

  • We do not offer custom modifications to ready-to-license digital files.
  • We do not provide technical support for personal computer operating systems, editing software, or hardware printers.
  • We are not liable for service delays or failures caused by events beyond our reasonable control, including internet disruptions, server downtime, telecommunication outages, or force majeure events.
  • Under no circumstances shall Carol Lozove be liable for special, indirect, incidental, or consequential damages, including loss of revenue, profits, or business interruption resulting from the use of our digital assets.

9. TERMINATION, AUDITS & ACCOUNT BLOCKING

We regularly monitor commercial usage of our Artwork. We reserve the right to request order numbers or proof of valid commercial license acquisition for active product lines utilizing our designs.

Carol Lozove reserves the right to unilaterally terminate access, block customer account registration, or revoke license rights upon evidence of terms violation, piracy, unauthorized sharing, or copyright infringement. Upon termination, the user must cease distribution and destroy all copies of the digital files.

10. GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil. Any dispute, claim, or legal proceeding arising out of or relating to this website shall be submitted exclusively to the jurisdiction of the Courts of Maringá, PR, Brazil.

11. CONTACT INFORMATION

Questions regarding these Terms of Service, licensing inquiries, or customer support should be directed to:

  • Email: carollozove@carollozove.com
  • Website: carollozove.com
  • Licensor: Carol Lozove (CNPJ: 33.164.420/0001-62) — Maringá, Brazil