PRIVACY POLICY

Last updated: August 11, 2026

At Carol Lozove (operated under the legal name Caroline de Oliveira Godeny, registered under CNPJ nº 33.164.420/0001-62), privacy and security are top priorities. We are committed to transparency in processing the personal data of our clients, licensing partners, and website visitors.

This Privacy Policy describes how carollozove.com (the “Site”, “we”, “us” or “our”) collects, uses, and protects your Personal Information under the Brazilian General Data Protection Law (LGPD – Law nº 13.709/2018) and international privacy standards (including GDPR).

1. WHAT DATA WE COLLECT AND WHY

We collect personal information to provide our services, process business requests, and improve user experience:

  • Inquiry & Order Information: When you contact us regarding art licensing, commissions, or purchases, we collect information such as your full name, email address, phone number, billing/shipping address, and payment details. This information is processed to fulfill contracts, issue invoices, communicate with you, and prevent fraud.
  • Device & Usage Information: When you browse the Site, we automatically collect technical data such as your web browser version, IP address, time zone, viewed pages, search terms, and interaction metrics. This data is collected via cookies and analytics pixels to optimize site performance and analyze traffic.
  • Customer Support Data: Information provided when contacting us for support is used exclusively to assist you and resolve your inquiries.

2. LEGAL BASIS AND CONSENT

We process your personal data based on your express consent, contractual necessity, or legitimate interest under applicable data protection laws.

By accessing our Site and providing your data, you acknowledge the terms of this Privacy Policy. You may revoke your consent at any time, free of charge, by contacting us. Please note that revoking consent may impact the availability of certain website features.

3. YOUR RIGHTS AS A DATA SUBJECT

Under Article 18 of the LGPD and international privacy regulations, you have the right to:

  • Confirm the existence of data processing.
  • Access your personal data free of charge.
  • Correct or update inaccurate or incomplete data.
  • Request the anonymization, blocking, or deletion of unnecessary or non-compliant data.
  • Request data portability to another service provider.
  • Revoke your consent for data processing at any time.

4. HOW TO EXERCISE YOUR RIGHTS

To exercise any of your rights or ask questions regarding data processing, please contact us at:

  • Email: carollozove@carollozove.com
  • Website: carollozove.com

To protect your privacy, we may request proof of identity before processing your request.

5. DATA SHARING AND THIRD-PARTY SERVICES

We do not sell or rent your personal information. We only share necessary data with trusted third-party service providers to operate our website and fulfill our services:

  • Platform Processors: We use WordPress and WooCommerce to manage our website and digital store operations.
  • Analytics: We use Google Analytics to understand website traffic and visitor interactions.
  • Legal Compliance: We may disclose information if required by law, court orders, or governmental regulations.

5.1. INTERNATIONAL DATA TRANSFERS

Because our server infrastructure and third-party tools (such as analytics or hosting platforms) may operate internationally, your data may be processed outside of your country of residence. All transfers comply with LGPD and GDPR security standards.

5.2. AFFILIATE NETWORKS & TRACKING

We participate in affiliate marketing programs. When you click on an affiliate link on carollozove.com, third-party affiliate networks (such as Amazon Associates, CJ Affiliate, Creative Market, Spoonflower, and Creatsy) may place cookies or tracking mechanisms on your browser to attribute sales and commissions. These cookies operate independently according to each network’s privacy terms and do not collect personally identifiable information directly through our site.

6. SECURITY AND DATA RETENTION

We implement administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration.

While no online platform is 100% secure, we follow industry best practices. In the unlikely event of a security incident that poses a significant risk to your rights, we will notify affected users and the relevant Data Protection Authority as required by law.

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files stored on your browser to remember your preferences and enhance site functionality. We use the following cookie categories:

  • Essential Cookies: Necessary for site navigation, security, and checkout processes.
  • Analytics Cookies: Help us analyze traffic patterns and site performance.
  • Marketing & Functional Cookies: Used to customize user experience and measure campaign effectiveness.

You can manage, block, or delete cookies at any time through the Preferences link in our website footer or directly within your browser settings.

8. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will take effect immediately upon publication on the Site.

9. CONTACT US

If you have questions about this policy or wish to exercise your privacy rights, please reach out via email at carollozove@carollozove.com.